Penelope Overton

How to live with difficult people during a lockdown:

Loads of us are finding ourselves stuck indoors with difficult people who are (most unreasonably) accusing us of being the difficult one.  This could go on for a long time, so over the next week or two I'm going to blog on ways to turn arguments into constructive communication and the difficult person into someone you can manage and even enjoy to be locked down with for as long as this process takes. Step one: asking how someone is feeling and listening to the answer: 1     Before you get [...]

2020-03-26T10:26:06+00:0026 March 2020|Apology, coaching skills, connection, dispute resolution, kindness, listening, Mediation, misunderstanding, nonviolent communication, self compassion, solutions|Comments Off on How to live with difficult people during a lockdown:
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Apology – pearl or pup?

Mediators make much of the value of apology in dispute resolution, but what does sorry mean and what should a mediator do with it? Often, it is part of the training - a whole session on apology and how important it is to acknowledge it and make sure the other party has heard it.  Indeed, it’s not usual for one or both parties to enter a mediation insisting on an apology, so when the inexperienced mediator hears that, they think – bingo – my job’s done! I’ve always been [...]

2018-12-08T12:42:59+00:0011 January 2017|Apology, dispute resolution, Mediation|Comments Off on Apology – pearl or pup?
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